At Luxury Psychiatry Clinic, we’re proud to care for the incredible Universal Orlando Resort team members who help create unforgettable experiences every day. Our clinic is located right here in Orlando, offering support for everything from day-to-day stress and anxiety to more complex mental health needs. We provide a full range of outpatient services, including therapy, psychiatric care, and advanced options like TMS and ketamine therapy.
Since Universal’s TeamCare Health Center is operated by AdventHealth, and we’re a trusted AdventHealth partner, stepping into specialized care with us is simple. If you’ve started with TeamCare and need ongoing support, we’re here to make that transition smooth—working with your insurance and care team so you can focus on feeling better, not figuring it all out alone.
Universal Orlando provides its team members with a robust package of employee benefits to support both physical and emotional well-being. Two of the key components of this support system include the Employee Assistance Program (EAP) and employer-sponsored medical plans. While these may seem similar, they serve different purposes:
These two benefit pathways work together to ensure Universal Orlando team members receive the right level of support depending on their needs, preferences, and life circumstances.
The Universal Orlando Employee Assistance Program (EAP) provides all eligible employees—regardless of full-time or part-time status—with access to confidential counseling, referrals, and crisis support services. Services through the EAP are typically free to the employee, and may include:
Because these services are limited in duration, employees needing ongoing or specialized mental health care are encouraged to use their medical plan for extended support.
Universal Orlando’s health plan is administered by Allegiance, a network provider that offers access to a wide array of covered benefits, including mental health and behavioral health services. Through this medical plan, eligible team members and their eligible dependents (including domestic partners and dependent children) can access:
During open enrollment or after a qualifying life event, employees can review their plan documents to better understand deductibles, exclusions, and coverage options—ensuring they make the most of their insurance coverage throughout the calendar year.
Universal Orlando team members have access to the TeamCare Health Center, an on-site facility offering convenient, same-day healthcare services without the need to leave resort property. In partnership with Premise Health, the on-site health center and pharmacy provide preventive and routine care options that can serve as a first stop for many physical and mental health needs.
The TeamCare Health Center offers a range of services, including annual physicals, x-rays, prescription refills, vaccinations, and short-term mental health counseling. The onsite pharmacy makes it easy to pick up medications without waiting or commuting. These services are available to full-time and part-time employees enrolled in a Universal Orlando medical plan, often with pre-tax or low out-of-pocket costs.
While TeamCare can be a helpful first step, it may not provide the depth or continuity required for more complex mental health needs. Employees should consider seeking care through an outside network provider if they:
These services are typically covered by your Allegiance medical plan, either in-network or with out-of-network benefits, depending on your selected coverage options.
If you’re a Universal Orlando employee covered by an Allegiance medical plan, you have access to a wide range of mental health services—including ongoing psychiatry and therapy. Your plan typically includes both in-network and out-of-network benefits, giving you the flexibility to choose a provider who aligns with your needs. That means whether you’re continuing care after a visit to the TeamCare Health Center or starting fresh, you can use your insurance to access personalized support that fits your life.
And if you’ve already been seen through AdventHealth at TeamCare, the good news is that many outpatient providers—like us—are within the same extended network, making it easy to continue your care without disruption.
Luxury Psychiatry Clinic is proud to be an AdventHealth-affiliated provider, offering high-quality, individualized care for Universal team members who need more than what onsite care can provide. Whether you’re seeking support for anxiety, depression, ADHD, or another condition, we offer a range of options—including talk therapy, psychiatric evaluations, medication management, and cutting-edge treatments like TMS and ketamine therapy.
We accept Allegiance PPO plans, and our staff can help you understand your insurance coverage, verify benefits, and make sure you’re getting the care you need with minimal hassle. If you’re ready to take the next step beyond short-term support, our team is here to help you feel seen, supported, and understood—every step of the way.
Getting started with mental health care as a Universal Orlando team member doesn’t have to be confusing. Whether you’re looking for short-term support or long-term treatment, you have options—and most of them are already included in your employee benefits. Here’s a simple, step-by-step guide to help you navigate the process and get the care you need.
Start by using your Employee Assistance Program (EAP) benefits. These offer confidential, short-term counseling at no cost to you and can be a helpful first step in addressing stress, grief, or other personal challenges. EAP services are available to both full-time and part-time employees, and even extend to eligible dependents.
If your needs go beyond what the EAP covers, your Allegiance medical plan allows you to access ongoing mental health care through outpatient providers. This includes therapy, psychiatric evaluations, and medication management—typically with pre-tax coverage and reasonable out-of-pocket costs.
When you’re ready for specialized, consistent care, Luxury Psychiatry Clinic is here to help. As a trusted AdventHealth partner, we make it easy to continue your treatment plan without skipping a beat. We accept Allegiance PPO plans, work directly with your insurance, and offer advanced therapies tailored to your goals.
If you’re ready to take the next step in your mental health journey, Luxury Psychiatry Clinic is here to make it easy. As a trusted provider for Universal Orlando team members, we offer a supportive, judgment-free space where you can access expert psychiatric care—without the stress of figuring it all out on your own.
We accept Allegiance PPO insurance, partner with AdventHealth, and work closely with you to make sure your benefits are used effectively. Whether you’re transitioning from TeamCare Health Center, wrapping up your EAP sessions, or starting fresh, our team is here to guide you every step of the way. Call us today to schedule your first appointment and get the care you deserve.
* Any patient needing a controlled substance needs a face-to-face appointment with the provider prior to the prescription being sent to be compliant with the DEA guidelines.
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